How to make a claim

+ Motor vehicle claims

At the scene of the accident:

  1. Do not admit any liability or take any action that could be construed as acceptance of liability
  2. Take all reasonable steps to protect the property or person from further loss or injury
  3. Obtain the Third party details, if another person or company was involved, ie Vehicle Registration Number, drivers name and address, description of the vehicle
  4. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required

After the accident:

  1. Complete and return the claim form without delay
  2. Your vehicle will need to be taken to a repairer for assessment.
  3. Provide Police details if the police attended the incident
  4. Authorization of repairs must be given by your insurer before repairs can commence

+ Windscreen and window glass claims

  1. Providing your policy includes cover for Windscreens and Window Glass, you simply need to contact a repairer and book your car in to be repaired
  2. Provide your policy number shown on your documentation, or you can contact Certus Insurance Brokers to obtain the information needed
  3. Authorization of repairs must be given by your insurer before repairs can commence, and the repairer will contact your insurer for acceptance of the claim before you arrive
  4. A claim form is not generally required

+ General claims

  1. Take all reasonable steps to protect the property from further damage
  2. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required
  3. Complete and return the claim form without delay
  4. Proof of ownership will be required for items that are lost or stolen
  5. Copies of receipts or a quote for replacement will be required
  6. Notify the Police of any lost property, burglary or theft as a Police Notification number will be required

+ Public liability claims

  1. Do not admit any liability or take any action that could be construed as acceptance of liability
  2. Take all reasonable steps to protect the property or person from further loss or injury
  3. Obtain the Third party details, if another person or company was involved, i.e, the Third Parties name, address and contact phone number(s)
  4. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required
  5. Complete and return the claim form without delay

Other useful how-to's:

+ How to make a change to your policy:

+ How to make an enquiry:

You can contact us by phone or email - our office and after hours numbers are below. Alternatively, if you're looking for one of our team, you can find them here.
Phone

Email

+ How to get a quote

To get started with getting a quote through Certus, contact us and one of our friendly team will be able to help. If you've already got a broker, you can find them here.