+ Motor vehicle claims

You can make a claim online or download a claims form, or contact us and we'll manage the process from collecting all the information, to managing the claims with the insurer, to getting the claims paid.

At the scene of the accident:

1. Do not admit any liability or take any action that could be construed as acceptance of liability
2. Take all reasonable steps to protect the property or person from further loss or injury
3. Obtain the Third party details, if another person or company was involved, ie Vehicle Registration Number, drivers name and address, description of the vehicle
4. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required

After the accident:

5. Complete and return the claim form without delay
6. Your vehicle will need to be taken to a repairer for assessment.
7. Provide Police details if the police attended the incident
8. Authorization of repairs must be given by your insurer before repairs can commence

+ Windscreen and window glass claims

1. Providing your policy includes cover for Windscreens and Window Glass, you simply need to contact a repairer and book your car in to be repaired
2. Provide your policy number shown on your documentation, or you can contact Certus Insurance Brokers to obtain the information needed
3. Authorization of repairs must be given by your insurer before repairs can commence, and the repairer will contact your insurer for acceptance of the claim before you arrive
4. A claim form is not generally required

+ General claims

You can make a claim online, download a claims form for house and contents or commercial insurance or contact us. We are more than happy to manage the process from collecting all the information, to managing the claims with the insurer, to getting the claim paid.

1. Take all reasonable steps to protect the property from further damage
2. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required
3. Complete and return the claim form without delay
4. Proof of ownership will be required for items that are lost or stolen
5. Copies of receipts or a quote for replacement will be required
6. Notify the Police of any lost property, burglary or theft as a Police Notification number will be required

+ Public liability claims

1. Do not admit any liability or take any action that could be construed as acceptance of liability
2. Take all reasonable steps to protect the property or person from further loss or injury
3. Obtain the Third party details, if another person or company was involved, i.e, the Third Parties name, address and contact phone number(s)
4. Contact Certus Insurance Brokers immediately for further instructions, and so that a claim form can be sent for completion and an assessor appointed if required
5. Complete and return the claim form without delay

+ How to make a change to your policy:

• Phone or email your broker with all the relevant information and cover can be arranged that same day.
• If cover is required outside of business hours than call one of our after hours numbers for further assistance

+ How to make an enquiry:

You can contact us by phone or email - our office and after hours numbers are below. Alternatively, if you're looking for one of our team, you can find them here.
Phone

• Auckland: 09 365 5901
• Pukekohe: 09 238 2222
• After hours: 021 638 427 or 021 639 286

Email

• broker@certusnz.co.nz

+ How to get a quote

To get started with getting a quote through Certus, contact us and one of our friendly team will be able to help. If you've already got a broker, you can find them here.