Does your insurer make you feel like you’re just another number?

At Certus, we do things differently to your normal insurer or broker. We don’t have claims managers, call centres, or faceless administrators.

We just have personal relationships.

Your Personal Insurance Broker at Certus is there for you every step of the way - providing you with advice, getting your insurance in place, answering any enquiries you might have, and working for you at claim time.
This means that you don’t need to worry about impersonal insurance any more.

Insurance is only half the answer

Getting the right advice can make all the difference when it comes to managing the cost and effectiveness of your insurance portfolio. 

It might be something so simple as finding out if you’ve got enough space for both your cars in your garage, or something more complex around how you store an expensive and rare collection. 

Our personal insurance experts will go the extra mile to make sure you get the right advice - and help you avoid any unexpected issues should you need to claim.

Certainty (n). firm conviction that something is the case

Insurance is all about having certainty in case an unexpected event happens, so why does it so often feel like you’re not quite sure what you’re covered for and what you’re not?

At Certus, our personal insurance experts will work with you to make sure you know exactly what your insurance covers (and what it doesn’t). This way, in the unfortunate event of you needing to make a claim, you know exactly what your insurance is going to do before you even pick up the phone.

Providing certainty is also about making sure your insurance cover adapts to changes in your life. To help with this, your personal insurance broker will keep in touch on an annual basis to make sure your insurance keeps up with you.

If you’ve recently bought something new and you’re not sure if it’s covered, check out our [link] frequently asked questions about personal insurance.

Providing our clients with the best insurance experience

We’ve worked hard to develop great relationships with our insurance providers, so we can provide our clients with premium products at a fair price, and with a great experience at claim time.

Our insurance products

We offer a wide range of high quality options for home, contents, car and marine covers. Use the buttons below to find out more about our products, or head to our forms and resources section for downloadable content.

What this means when you claim

Our combination of great insurance products, excellent relationships with insurers and our personal service means that if you need to claim, you’re in great hands.

We’ll work with you to make sure that the claim is handled quickly and professionally, as well as ensuring that you get a great result and can get on with life. Where claims are a little more complex, we’ll use our relationships with insurers to help you get the result that you expect.